PRIVACY POLICY

FORMA – Private Pilates Practice

1. Who we are

FORMA – Private Pilates Practice is operated by two independent instructors acting as separate sole proprietors.

For any questions related to this Privacy Policy or your personal data, you can contact us at:
hello@formapilates.lu

2. What data we collect

We collect only the information necessary to provide our services. This may include:

  • Name

  • Email address

  • Phone number

  • Health and injury information (provided voluntarily)

  • Communication history (email, messages)

Payments are made via bank transfer. We do not store any sensitive payment details.

3. How we collect your data

Your data may be collected through:

  • Website contact forms

  • Direct email communication

  • Messaging platforms (such as WhatsApp)

  • In-person health intake forms (paper or digital)

4. Why we collect your data

We use your data to:

  • Schedule and manage sessions

  • Communicate with you

  • Deliver safe and appropriate training

  • Maintain basic internal records

We do not use your data for marketing purposes unless you have explicitly opted in.

5. Legal basis

We process your data based on:

  • The performance of a service agreement (booking and delivering sessions)

  • Your consent (for health-related information you choose to share)

This is in accordance with the General Data Protection Regulation.

6. How your data is stored

Your data may be stored securely in:

  • Email systems

  • Cloud storage (such as Google Drive or similar tools)

  • Physical documents (e.g. intake forms)

We take reasonable steps to ensure your data is protected and only accessible when necessary.

7. Data sharing

We do not sell, rent, or share your personal data with third parties.

Your data is only accessed where necessary to deliver the service (e.g. between instructors when coordinating sessions).

8. Data retention

We keep your data only as long as necessary to provide our services and meet basic legal or administrative requirements.

Health information is only retained where relevant for your ongoing sessions.

9. Your rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

To exercise these rights, contact us at:
hello@formapilates.lu

10. Website & cookies

Our website is hosted on Squarespace, which may use basic cookies and technical tools necessary for website functionality.

We do not actively use additional tracking tools, analytics, or marketing pixels.

11. Updates

This Privacy Policy may be updated from time to time to reflect changes in our services or legal requirements.